MANAGED IT SERVICES
NexGen Computing Managed IT Services allows you to sit back and relax knowing that we have IT under control.
Are you tired of paying costly IT service calls when something breaks down or when you need something installed and configured? Reduce IT costs with enhanced monthly support and proactive maintenance at a monthly flat rate. Various options are available depending on the needs of your business.
How do you know if Managed IT Services is right for you?
1. Are you unhappy with the service of your current IT provider?
2. Does it take a long time for IT to get to a problem?
3. Do projects seem to stay on the backburner for longer than expected?
4. Do you need IT Services but can’t afford a onsite IT employee?
5. Are you paying costly hourly rates or monthly rates for your IT services?
6. Are you experiencing the same problems over and over again from your current IT provider?
If the answer is Yes to any of these questions then Managed IT Services would be a good fit for your company.
What does Managed IT Services include?
It includes the following: Monitored Backups & Test Restores, Remote Monitoring, Routine Maintenance, Local 24/7 IT Support, Regular Business Review, Priority Queue, Site Survey, Security Awareness Training, and Product Procurement.
KEY AREAS OF FOCUS:
Backup & Recovery – Having a current backup and being able to restore your system from a backup is vital to a business. Hackers use methods such as Ransomware a insidious form of malware that attempts to render all of your important files unreadable, until you pay the perpetrator a ransom to restore them. Once paid you may or may not be able to use them. Depending if the perpetrator actually decides to release the decryption key to you to read the files. Having a Hybrid backup solution can provide you with ease of mind knowing that your data is being backed up regularly and in the case of a natural disaster or cyber attack you can restore from a IMMUTABLE backup if needed.
Remote Monitoring – We monitor all you systems vitals using state of the art monitoring software, we give each component that is being monitored a threshold for information, warning and danger alerts. These alerts are sent to us via email, sms and phone so that we can see what is happening in your environment any time of the day and from anywhere. Having this type of insight into your environment 24/7 helps us be proactive by knowing a potential problem before it happens.
Routine Maintenance – Our engineers perform routine maintenance on your systems to ensure they are working correctly and preventing any kind of disaster from happening. Maintenance such as windows updates, security updates, patches, rollups, service packs for your systems. We ensure all firmware is up to date on devices. We ensure you have the latest antivirus definitions and updates so that your network is secure. We ensure your IPS-intrusion prevention system is up to date and working correctly.
IT Support – If you need help with a computer problem we are here to help. Virus\Malware infections, computer repair\installs, network problems, server problems, application problems, peripheral installs, email problems, training, security and backup and recovery. Our helpdesk is working 24/7 to assist you with any problems. Please give us a call at 587-777-9537 for more information.
Regular Business Review – We provide you with yearly reports on how your environment is performing and any key areas of focus that need attention. From these reports you as a customer can make informed decisions regarding your IT environment.
Superior Client Satisfaction – Customer service is our number one priority, we are not happy until you are happy. Our motto is “doing it right the first time” so that you don’t have to spend money over and over again on the same issue.
IT Security – When you come on as a Managed IT Services client on day one we will provide you with a Site Survey showing you what areas are in need of attention and what security vulnerabilities exist in the company. We then will build you a project plan on how we can remediate those risks and have your environment safe and secure from threats.
Product Procurement – From the site survey we can determine what systems need to be in place and we will work with you in gathering requirements for the needed systems. The right product to fit your business needs is what will save you time and money.